《广宗宾馆员工绩效考评研究》-毕业(学术)论文设计.docVIP

l 沈 阳 理 工 大 学 应 用 技 术 学 院 毕业设计（论文） 题 目： 广宗宾馆员工绩效考评研究 学 院： 经济与管理学院 专 业： 酒店管理 学生姓名： 指导教师： 2013年 03 月 17 日 广宗宾馆员工绩效考评研究 PAGE PAGE I 摘 要 现在酒店的竞争非常激烈，那么对于人才的竞争就尤其突出，因此，酒店要想拥有高素质的人才队伍，就要加强对酒店人员的管理和考评，就需要进行员工绩效考评。拥有一套良好的员工绩效考评指标不仅能使酒店员工提升自己，更重要的是它能给企业带来不可估量的业绩和效益[1]。 本文通过介绍员工绩效考评的概念和方法，探讨员工绩效考评在酒店行业中发挥的重要作用，详细介绍广宗宾馆的基本情况，根据广宗宾馆在实施员工绩效考评过程中使用的一些经验和方法，发现其在绩效考评过程中存在的对员工绩效考评的目的、方法、实施以及指标等在确定过程中存在的问题和不足，同时结合绩效考评的相关知识找出问题出现的原因以及相对应的解决对策，以期广宗宾馆拥有更加完善的绩效考评指标，能够更好的实现员工绩效考评，并提升宾馆的人员整体服务水平和质量，从而实现宾馆和员工的共同进步。 关键词：绩效考评；广宗宾馆；员工绩效；对策 Abstract The hotel competition is very fierce now, the competition for talent, especially, Therefore, in order to have high-quality personnel, it is necessary to strengthen the management and assessment of hotel staff on the need for staff performance appraisal. Has a good staff performance appraisal indicators not only make the hotel staff to upgrade their more important is immeasurable results and benefits it can bring to the enterprise[1]. This paper introduced the concepts and methods of the staff performance appraisal, explore the important role played by the staff performance appraisal in the hotel industry, analysis Guanzong hotel according to guangzong hotel in the implementation of staff performance appraisal process some experience and methods,found in the process of performance evaluation of staff performance appraisal purposes, methods, implementation and indicators to determine the presence of existing problems and shortcomings, combined with the knowledge of the performance evaluation to find out the cause of the problem and the corresponding countermeasures,Guanzong hotel in order to have a more comprehensive performance evaluation indicators to achieve better staff performance appraisal, and to enhance the overall level of service and quality of the hotel staff, hotel and staff in order to achieve common progress. Keywords: performance evaluation; hotel guangzong; employee performance;