Business Telephone Cmmunications商务电话交际.pptVIP

BUSINESS TELEPHONE COMMUNICATIONS MAKING A CALLPreparing to Make a Call Decide who you need to speak to What do you want the person to do? What will you say if the person is not there? “May I leave a message?” “Can he call me back at [TIME] and [PLACE] MAKING A CALLChoice of Words Identify yourself And your company ANSWERING A CALL  Address the caller with his title Never with his first name Phone should not ring more than 3 times Customers get impatient Do not sound rushed Answer voice mail promptly Don’t answer if you are about to cough or sneeze Don’t say “he’s not in’ without giving a