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smile Facial Expression greeting negotiating Giving presentation Dealing with customers Smile can create delighted and pleasant atmosphere Smile can contribute to success in business Learn to smile Learn to smile Learn to smile Eye contact Facial Expression To inspire trust To gain confidence To buy your time To quietly keep control To deftly wield power To effectively stifle stage fright To effortlessly put others at ease Benefits of making good eye contact Voice Quality The human voice is a powerful instrument of meaning. Four important elements that voice quality involves