Hotel Reservation酒店.ppt

Hotel Reservations酒店预订 How to reserve a room as a guest? How to reserve a room? Ways of booking Preview  What do you know about room types of a hotel? How to make a room reservation as a hotel clerk? Imformation needed Staff Name Number of people Room type Arrival time Departure time ... Guest Room rate Room type Discount Payment ... Listen to the dialog and fill in the missing information ETA : estimate time of arrival 预计抵达时间 预计离开时间：ETD Rate quoted:报价 Gtd: Guaranteed Gtd booking有保证预订 N/A: not available 未提到 Basic Procedures-基本程序 1. Greet the guest 2. Ask about reservation information Date of arrival and departure Room types Name and phone number 3. Confirm the reservation ... Greet the guest Good morning! Reservations. Helen speaking. May I help you? 问候语+自报部门/岗位+介绍自己（英文）+请问有什么可以帮到您 Role-play Li wei is at reception desk making a reservation of hotel rooms for his boss and his bosss 3 children. The reception clerk greets him/her. Listening Writing — Confirmation fax 确认传真 Practice * * * Internet （网络订房） Verbal 口头订房 Mail (信函订房) Fax （传真订房） Telephone (电话预定) Talk (柜台预定) Making room reservation 按设施及规格分 Divide according to facilities and specification 按级别分 Divide according to rank 按朝向分 Divide according to the orientation 特殊房型 Particular house type 单人间 Single Room双人间Twin Room/Double Room大床间Double , King size or Queen size Room标准间Standard (Single, Double or Twin )三人间 Triple四人间 Quad套间 Suite公寓 Apartment别墅 Villa 经济间 Economic Room普通间 Standard Room高级间 Superior Room豪华间 Deluxe Room商务标间 Business Room行政标间 Executive Room行政楼层 Executive Floor 朝街房 Front View Room背街房 Rear View Room城景房 City View Room园景房 Garden View Room海景房 Sea View Room湖景房 Lake View Room山景房 Mountain View Room 不限房型 Run of the House无烟标准间 Non-Smoking Room残疾人客房 Handicapped Room带厨房客房 Room with Kitchen相邻房 Adjoini