基于qfd面向顾客满意的电信服务模式研究-技术经济及管理专业论文.docxVIP

Abst ract With the acceleration process of economic globalization and the rapid development of information technology，the telecommunications industry faces with increasingly fierce competition in the market．In the environment that telecommunications market is gradually opening up，China Telecom raises a goal that changing its role from the operator to integrated information service provider，and striving to eIlllance core competitiveness．It’S known that the most important issue for telecommunications enterprises raising their core competitiveness is improvement of service model．In the face of f