NONVERBAL COMMUNICATIONOklahoma Panhandle State 非语言沟通奥克拉荷马州立.pptVIP

NONVERBAL COMMUNICATION “You’d better smile when you say that, Pilgrim!” DEFINITION Nonverbal communication refers to all kinds of human messages and responses not expressed in words (oral language). LINKS [RELATIONSHIPS]BETWEEN NONVERBAL AND VERBAL COMMUNICATION Complementing Conflicting [contradicting] Substituting Accenting Regulating NONVERBAL RULES Nonverbal communication must be read in clusters. Nonverbal communication is culture-specific. NONVERBAL CATEGORIES Kinesics – body language Oculesics – use of eyes Proxemics – use of space Haptics – touching behavior Vocalics [paralanguage] n