实用酒店英语(第二版)电子教参.doc

word文档可自由复制编辑 Chapter Ⅰ Front Office Service 前台服务 Unit 1 Room Reservation 客房预订 Aims of Studying 学习目标 ★ How to receive room reservations 怎样接待客房预订 ★ How to confirm room reservations 怎样确定客房预订 ★ How to make a phone call for room reservations 怎样电话客房预订 Dialogues Dialogue 1 Receiving Reservations 接待预订 J=J