Telephone_Etiquette_Guide 阅读材料系列 电话礼仪指南.docVIP

Telephone Etiquette Guide Answering Calls for Your Department Answer promptly (before the third ring if possible). Before picking up the receiver, discontinue any other conversation or activity such as eating, chewing gum, typing, etc that can be heard by the calling party. Speak clearly and distinctly in a pleasant tone of voice. Use hold button when leaving the line so that the caller does not accidentally hear conversations being held nearby. When transferring a call, be sure to explain to the caller that you are doing so and where you are transferring them. Remember that you may be th