平衡计分卡——从员工业绩管理到企业业绩管理（PDF 页）.docxVIP

The Balanced Scorecard: from Employee Performance Management to Company Performance Management 2003 4 Talent makes the real difference - ? (Talent Shanghai) ? (Roland Berger Strategy Consultants) ? (Ubi Soft Entertainment) ? (Hewitt Associates) IT 21 2 1 / / 2 3 4 5 6 7 8 / BSC KPI 360 3 (Workshop) (Balanced Scorecard) ? (Competency) 4 2003 3 18 3 20 Robert Kaplan: Achieving Breakthrough Performance in Challenging Economic Times 5 TS 6 8 ( ) ( ) ( ) ( ) 9 , 10 11 1990-1998 60 56% 42% 50 40 34% % 30 23% 20 10 ‘90 ‘91 ‘92 ‘93 ‘94 #4 #3 #6 #6 #4 #1 #1 #1 #1 -10 (3%) (3%) ‘95 ‘96 ‘97 ‘98 -20 (13%