基于J2EE的银行客户关系管理的设计与研究-计算机软件与理论专业论文.docxVIP

沈阳理工大学硕士学位论文 Abstract The development with the status of Customer Relationship Management at home and abroad,warehouse technology,data mining technology,and J2EE technology used in Customer Relationship Management were researched.Discusses J2EE architecture and technology, then researches the four-tier structure of the J2EE and the MVC design pattern. Design the application layer modules:using Java to achieve operational modules, using JSP, Html achieve user interaction. This application program is proved to be practicable; introducing IBM Websphere to this system software development platform, and then analysis the banking for customer relationship management and the business needs. Its implementation of the technical feasibility is also discussed. After this introduce the data mining mothed and then advince a data mining model with the examination of the banking customer manager. Basing on the framework of the system and system processes to determine the functional modules of the system. Introduced the development process and methods with the implementation of integral customers recommended.and then Introduced and studied the database connection pooling configuration and the application procedures development methods at Websphere Application Server. Finally Introducd the test methods and steps, using LoadRunner tool to test the performance of the system. Finally, the thesis summed up the research work, and the further research work was discussed. Key words: CRM; Data Mining; Four Layer Structure; J2EE; MVC 沈阳理工大学 硕士学位论文原创性声明 本人郑重声明:本论文的所有工作 是在导师的指导下 由作者 本人独立完成的 有关观点 方法 数据和文献的引用已在文中指出 并与参考文献相对应 除文中已注明引用的内容外 本论文不包含任 何其他个人或集体已经公开发表的作品成果 对本文的研究做出重要 贡献的个人和集体 均己在文中以明确方式标明 本人完全意识到本 声明的法律结果由本人承担 作者签字 日 期 年 月 日 学位论文版权使用授权书 本学位论文作者完全了解沈阳理工大学有关保留 使用学位论文 的规定 即 沈阳理工大学有权保留并向国家有关部门或机构送交学 位论文的复印件和磁盘 允许论文被查阅和借阅 本人授权沈阳理工 大学可以将学位论文的全部或部分内容编入有关数据库进行检索 可 以采用影印 缩印或其它复制手段保存 汇编