新员工品质意识培训..pptVIP

什么是缺陷？ 缺陷——是指任何可能导致顾客不满意的因素。 质量的概念 我们如何才能确保优质的质量? 知道并理解标准、规范、政策. 知道过程操作程序. 胜任每个操作制程 确保对操作的正确控制. 确保良好的场地管理(6S) 确保并且坚持良好的机器、工具及固定装置. 当遇反常情况时，停止操作，并通知主管 及时处理。 当问题发生或者将要发生时，采取及时的改正行动。 不要持双重标准 许多人总是认为工作中缺陷是不可能避免的，也习惯接受缺陷并容许其不断发生。但我们在个人生活中，却常常会坚持零缺陷的标准。我们会对饭店上菜的片刻延误而喋喋不休，会对汽车的误点而牢骚满腹，对服装的一处线头的外露不厌其烦地反复更换，会为工资奖金比同伴低一点点而心情不畅，我们会对小孩考试得99分而未得到满分而高声呵斥，我们会……总之，生活中的一些细小的缺陷、错误，我们均不能容忍。 实际上我们大部分人一直坚持双重标准，一个是生活上追求完美无缺陷的零缺陷标准，一个是工作上马马虎虎、差不多就行的标准。如果我们在工作上也坚持零缺陷的标准，每个人都坚持第一次做对，不让缺陷发生或流至下道工序或其他岗位。我们的工作中就可以减少太多处理缺陷和失误造成的成本，工作质量和工作效率也可以大幅度提高，经济效益也会显著增长。 观念革命 想法改变意识就改变 意识改变行为就改变 行为改变习惯就改变 习惯改变人格就改变 人格改变命运就改变 结语 从今天起请大家 牢固地树立客户第一， 质量第一的思想观念， 积极参与质量改善， 坚持零缺陷的精神， 作好自己每一项工作！ 本次培训内容结束谢谢大家！ * 7 Speaker’s Notes: Say: We have already talked about Quality, and what it means to our customers. Ask: What is Built-In Quality? Wait for an answer and write down on flip chart. * Speaker’s Notes: Say: This is the customer chain for the entire company, from the design link to the final customer. Each link in the chain must continuously strive to better satisfy their customers. If we keep identifying unsatisfied needs of our customers, our company will succeed! Say: This may look very simple, but it is actually much more difficult! In fact all departments are customers and suppliers to each other. We supply and receive not only materials and products, but information! Draw an arrows on the overhead with a pen. One arrow from the dealer to production, and one arrow from the dealer to design Say: Dealers must supply problem information back to design and production which makes them a supplier to these two groups. * Speaker’s Notes: Ask: Who is responsible for quality? Answer: The answer is “I am”. If we say “all of us” than we run the risk of sitting back and allowing somebody else to take responsibility! Say: This is our quality motto. It is a general guideline to live by. It applies to everyone in the organization, even in support servi