Section-21-理赔策略Settling-Claims.pptVIP

Section 21 客户服务Customer Service and Settling Claims I. 要点概述Main Points 1. What is customer service? 1. What is customer service? Customer service is also known as client service which means providing service to customers before, during and after a purchase. Broadly speaking, it includes a series of activities designed to raise the level of customer satisfaction – that is, the feeling that a product or service has met the customer expectation. In many cases, customer service lays much emphasis on after sale service and is more important if the purchase relates to a “service” as opposed to a