管理心理学第4章.pptVIP

Presentation Title Copyright ? 2005 HP corporate presentation. All rights reserved. * The layers of Figure 6 provide four broad layers of information system capability: business services, information services, application services, and infrastructure services. ? Business services comprise both the top-level (composite) services and the component services previously discussed, including the orchestration of work flow across both automated and manual steps in a business process. ? Information services provide authoritative data for the business services and manipulate information in an application-service-independent manner. They include: document services, master data services, search services, transformation services, and metadata services. ? Application services provide the detailed processing for the automated steps, often bridging to legacy enterprise applications. ? Infrastructure services provide a common platform of generic middleware, operating systems, servers, storage, networks, printing and imaging, and physical infrastructure to host the application, information, and business services. 本章关键词 激励 需要 动机 挫折 归因 反馈效应 需求层次理论 ERG理论 双因素理论 成就需要理论 目标设置理论 期望理论 强化理论 公平理论 挫折理论 归因理论 本章思考题 1.什么是激励？激励的过程是什么？ 2.列举三种动机理论并简述其内容。 3.试对马斯洛需求层次理论、赫茨伯格的双因素理论、阿尔德弗的EGR理论、麦克利兰的成就需要理论这四个内容型激励理论进行比较。 4．期望理论对我们的学习活动有哪些启示？ 5．公平理论给管理实践带来哪些启示？在实际工作中，如何才能做到公平？ 6．为什么给员工设置目标会对其有激励作用？目标设置应遵循哪些原则？ 7．分别解释波特—劳勒综合激励理论和罗宾斯的综合激励模式，并说明它们对管理工作有什么启示。 8．激励理论在管理中应该如何运用？ 9．简述员工参与的主要方法。 Presentation Title Copyright ? 2005 HP corporate presentation. All rights reserved. * Presentation Title Copyright ? 2005 HP corporate presentation. All rights reserved. * The layers of Figure 6 provide four broad layers of information system capability: business services, information services, application services, and infrastructure services. ? Business services comprise both the top-level (composite) services and the component services previously discussed, including the orchestration of work fl