创造价值标准能带来更大效益.PDFVIP

大视野 Broadview Creating value, standards bring more benefits Exclusive interview of ISO Secretary General Mr. Rob Steele from QS 创造价值 标准能带来更大效益 —— —本刊独家专访ISO秘书长罗博·斯蒂尔 Along with the societal and economic development, stan- 着社会、经济的不断发展，标准 dardization activities have been playing an increasingly im- 化在公共服务和社会管理领域的技术支 portant role in the fields of public service and societal 撑和基础保障作用日益凸显。在国际标 management. Today , the exchanges and cooperation in 准化交流合作广泛深入的今天，如何运 international standardization have been more and more ex- 用标准化理念和手段来进一步完善公共 tensive and in-depth . How to further improve public ser- 服务、创新社会管理，更好地为企业创 vice, innovate societal management, and create more values 造价值？带着这些问题，本刊对来沪访 for enterprises with the methods of standardization? With 问的国际标准化组织（ISO）秘书长罗 these questions, Quality and Standardization (QS) had an 博 斯蒂尔 （以下简称“Steele ”）进行 exclusive interview with ISO Secretary General Dr. Rob 了独家专访。 Steele who was visiting Shanghai. 刊：上海以建设国际化大都市为 QS: Shanghai is aiming to being an international 目标，致力于在满足公共服务与行政管 metropolis, is committed to the exploration in the stan- dardization research and practices in public service and ad- 理需求层面进行探索与实践，例如为提 ministration management. In order to help Shanghai gov- 高公共服务透明度和行政效能，先后研 ernment become service-oriented, highly efficient and 制了行政审批、行政服务中心等方面的 more transparent, we have developed such local standards 地方标准，取得了很好的效果。您对此 as the Administrative Approval and the Administrative Ser- 如何评价？