《雇员培训与开发》课后练习题TBChap003.doc

Chapter 03 - Needs Assessment PAGE 3 ? 2013 by McGraw-Hill Education. ?This is proprietary material solely for authorized instructor use. Not authorized for sale or distribution in any manner. ?This document may not be copied, scanned, duplicated, forwarded, distributed, or posted on a website, in whole or part. Chapter 3 Multiple Choice 1. Which of the following statements is true of needs assessment? a. The needs assessment process fails to provide information regarding the outcomes that should be collected to evaluate training effectiveness. b. Upper- and mid-level managers are excluded from getting involved in the needs assessment process. c. The role of the needs assessment process is to determine if training is the appropriate solution. d. A company’s decision regarding outsourcing its training is independent of the needs assessment outcome. Answer: C Difficulty Level: Medium 2. _____ involves determining whether performance deficiencies result from lack of knowledge or skills. a. Organizational analysis b. Person analysis c. Gap analysis d. Task analysis Answer: B Difficulty Level: Easy 3. _____ analysis involves determining the appropriateness of training, given the company’s business strategy, its resources available for training, and support by managers and peers for training activities. a. Organizational b. Task c. Gap d. Value-chain Answer: A Difficulty Level: Easy 4. _____ are more concerned with how training may affect the attainment of financial goals for the particular units they supervise. a. Operational workers b. Instructional designers c. Mid-level managers d. Upper-level managers Answer: C Difficulty Level: Easy 5. Which of the following method of needs assessment is inexpensive and allows the collection of data from a large number of persons? a. Questionnaire b. Observation c. Focus group d. Interview Answer: A Difficulty Level: Easy 6. _____ are useful with complex or controve