知识管理的基础建材.ppt

The Importance of Managing Knowledge Business Strategy Key questions What business is the organization in? What products or services does it want to provide? What markets should it target? What are the skills and capabilities it has that it can use to achieve its objectives? Organizations have continually to monitor and respond to changes. Business Strategy Key questions What business is the organization in? differentiate yourself from competitors being innovative and different from its competitors Where are you now? Where do you want to go? How do you want to get there? a fit between the external environment and internal dimensions of your business Business Strategy Key questions Analyze your external environment chapter 2 Analyze your organization internally people culture resources and capabilities build a knowledge bank Business Strategy Key questions Understand the importance of knowledge as a key organizational capability and use it to gain superior performance knowledge is an appreciating asset the more you use it, the more effective its application Why Reluctant to Manage Knowledge? Fearful of investment Slow to adopt new thinking Just managing information / documents Three rings of change reengineering delayering restructuring 知識管理的基礎建材Building Blocks of Knowledge Management 本章將介紹一套經過證實的知識管理參考架構,將知識管理分解為8個小單元（ie. 基礎建材）,再將此8個小單元劃分成核心流程、主要問題。 這些基礎建材可用來： 分析自己的處境 建造屬於自己的知識管理活動 將注意力導向可能發生問題的疏失地帶 知識管理的基礎建材Building Blocks of Knowledge Management 「組織學習」意指發生在組織知識庫的改變流程；「知識管理」則架構和塑造這些流程。 知識管理的六項核心流程包括：知識的鑑定、知識的獲得、知識的開發、知識的分享與配置、知識的運用，以及知識的保留。一旦知識被制定且現有知識被評估後，企業就可以建立一套知識管理系統，此系統將可以給很多所有知識管理人一個有助益的起點。 知識管理可以應用在個人、團體或組織架構上。 主要問題 知識管理的核心流程 圖3.2 知識管理的基礎建材 知識的鑑定 知識的評估 知識的目標 知識的獲得 知識的保留 知識的運用 知識的分享 與配置 知識的開發 意見回饋 關鍵問題 貴公司是否對於「學習型組織」之本質和要求的一般性敍述感到滿足，或正在學習更特定、精確地敍述其目標？ 你是否已經對於貴公司裡現存的知識和知識流程自行作了分析？ 你的主要問題呈現在知識管理的哪一項基礎建材上？ 你特別擅長哪一個知識管理領域？為什麼？ * * * * * * * * * * * * * * * * * * * *