管理科学13-队论(等候理论).pptVIP

Chapter 13 - Queuing Analysis Metro Quick Lube single bay service; space for one vehicle in service and three waiting for service; mean time between arrivals of customers is 3 minutes; mean service time is 2 minutes; both inter-arrival times and service times are exponentially distributed; maximum number of vehicles in the system equals 4. Operating characteristics for ? = 20, ? = 30, M = 4: Finite Queue Length Example (1 of 2) Average queue lengths and waiting times: Finite Queue Length Example (2 of 2) Exhibit 13.6 Finite Queue Model Example Solution with Excel Exhibit 13.7 Finite Queue Mode