Gartner_IT企业成熟度模型.pdf

Gartner for IT Leaders Publication Date: 1 October 2007 ID Number: Introducing the Gartner IT Infrastructure and Operations Maturity Model Donna Scott, Jay E. Pultz, Ed Holub, Thomas J. Bittman, Paul McGuckin Gartners IT Infrastructure and Operations (IO) Maturity Model helps IO leaders evaluate their maturity with respect to people, process, technology and business management, and establish a road map for increasing levels of maturity to service alignment and partnering with the business. Key Findings • The IO Maturity Model assesses four dimensions of IO: people, process, technology and business management. • Each level of increased maturity provides substantially higher business value. • Each maturity level transition is likely to take multiple years. Recommendations • Assess your IO maturity with respect to people, process, technology and business management. • Develop a road map of increasing maturity levels along with return on investment (ROI) criteria for program justification — focus on the maturity dimension that needs the most improvement. • Define maturity improvement initiatives that can be executed in four to six months. © 2007 Gartner is a registered trademark of Gartner, Inc. and/or its affiliates. Gartner for IT Leaders is a service mark of Gartner and/or its affiliates. All rights reserved. Reproduction and distribution of this publication in any form without prior written permission is forbidden. The information contained herein has been obtained from sources believed to be reliable. Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartners research may discuss legal issues related to the information technology business, Gartner does not p