饭店值班经理.pdf

HOTEL MANAGER ON DUTY 饭店值班经理 •• DefinitionDefinition定义定义 AnAn appointedappointed representativerepresentative ofof thethe HotelHotel ManagementManagement duly authorised to ensure that the standards and business ofof thethe hotelhotel areare properlyproperly conductedconducted inin thethe bestbest interestinterest ofof the Customers and Management in accordance with set ppolicies.饭店管理层所指定的代表，能适时保证饭店 的标准及运营得以适当执行及管理，并参照现有相关 政策来维护宾客及饭店管理层的最佳利益。 HOTEL MANAGER ON DUTY 饭店值班经理 HOTELHOTEL MANAGERMANAGER ONON DUTYDUTY 饭店值班经理 • Mandate要求 - MaturityMaturity成熟成熟 - Experience经验 - Responsiblible负责任负责任 - Decisiveness果断 - Sound judgement正确的决断力 HOTELHOTEL MANAGERMANAGER ONON DUTYDUTY 饭店值班经理 • Obligation职责 - Training督促培训 - ResponsibilityResponsibility承担责任承担责任 - Discipline 维护纪律 - Standards检查标准 HOTELHOTEL MANAGERMANAGER ONON DUTYDUTY 饭店值班经理 • Responsibility of the MOD值班经理的职责 - Be uppdated 及时获取更新信息及时获取更新信息 - Be contactable 能联系到 - ReliableReliable 可信赖可信赖 - Anticipation 预测 - Initiative 主动 - Decision-maker 做决定 HOTELHOTEL MANAGERMANAGER ONON DUTYDUTY 饭店值班经理 • Responsibility of the MOD值班经理的职责 - Conscientious 尽职尽责 - Maintain visibility and high profile 能被员工所看到及高姿态 - Positive attitude态度积极 - Good decorum and integgrityy 彬彬有礼，正直诚实 - ProvideP