基于乘客感知的包头公交服务质量研究-企业管理专业论文.docxVIP

内蒙古科技大学硕士学位论文 analyzing the basic features of passengers, the author found that in addition to the passengers gender different which would not affect the public transport service quality evaluation, the differences of other characteristics all would influence the evaluation of public transport service quality. By adopting fuzzy comprehensive evaluation method to research the present situation of Baotou public transport service quality, the author found that the current public transport service quality of Baotou had not reached the passengers’expectations. On the basis of service quality gap, t