基于互联网的房地产服务补救与顾客满意度关系实证研究-技术经济及管理专业论文.docxVIP

A A Study on Real Estate Service Recovery and Its Effect of Empirical Research with Customer Satisfaction under environment of Internet ABSTRACT The real estate enterprises with increasingly sharp competition under market economy environment．Customer satisfaction as all important part of the core competitiveness，it has a direct impact on the effectiveness and reputation of the enterprise．However,service failure cannot be avoided．In the face of service failure，the enterprise should take the corresponding measures and strategies to carry out the service recovery．With the continuous development