酒店管理会所酒店GrandHyattSOPWESTernSErvicesequence.pdfVIP

FOOD AND BEVERAGE OPERATIONS MANUAL SERVICE SEQUENCE SET WESTERN MENU Reception Procedure - Manager/Captain greets guest at the door or reception area in a clear and friendly tone of voice, using eye contact and saying Good Afternoon, Sir/Madam. or Good evening ， Sir/Madam. - If the guest is known to the staff, then the guests name must be used, Good afternoon, Mr. Wong. - If the guest is a repeat clients and his name is known then say, Good afternoon, Mrs. Smith