16.0质量反馈和前馈.pptVIP

Table of Contents Definition定义: The communication of quality expectations and results between customers and suppliers through standardized communication pathways. 顾客和供应商之间要通过标准的交流方式来沟通质量期望 和结果。 Benefits意义 Customer/Supplier relationship顾客与供应商的关系 Expectations are clearly understood (Product quality standards).明确掌握顾客的期望（产品质量标准） Correct, accurate information flows in timely manner.正确的信息及时传递 Problem resolution is expedited.加快问题解决 Integrity of data数据的完整 Focus resources based on customer feedback 关注顾客反馈的信息. Data-driven problem solving.数据推动问题解决 Improved response time改善响应时间 Unresolved issues are escala