浅谈空乘服务中存在地问题与对策.docVIP

实用标准文案 PAGE 文档 实用标准文案 文档 浅谈空乘服务中存在的问题与对策 ［摘要］随着我国经济的不断发展，我国民航事业进入高速发展轨道的同时也带动了地方性空乘服务行业的快速发展。 HYPERLINK /v113143.htm?ch=ch.bk.innerlink \t _blank 人力资源以及个人素质作为民航发展的核心要素，已经成为进一步推动民航事业发展、实现民航强国战略的关键，如何培养合格的空乘人才显得尤为重要。本文在简单介绍空乘服务的发展历程之后，分析了其发展中存在的问题，例如空乘服务人员的服务质量，知识点的应用等等方面进行了探索，最后从改善用人体制，提高空乘人员各方面素质来提出了对策和建议。 ［关键词］空乘服务；民航乘务员；现实中的发展；问题与对策 Problems and Countermeasures in the Flight Attendant Service ABSTRACT: With the continuous development of Chinas economy, Chinas civil aviation industry has entered a track with a rapid development. Meanwhile it has also led to the rapid development of the local flight attendant service industries. As the core elements of the civil aviation development, human resources as well as the personal qualities has become the key of further promoting the civil aviation development and achieving the civil aviation strategy. Thus, how to train qualified flight attendants becomes much more important. Therefore, after briefly introducing the historical development of flight attendant service, this paper mainly analyzes the existing problems in the course of its development. For example, it explores the quality of service, the application of knowledge and so on. Finally, it presents countermeasures and suggestions for improving the employment system and the quality of flight attendants. KEY WORDS: Flight Attendant Service, Civil Aviation Flight Attendants in Reality, Development, Problems and Countermeasures 目 录 TOC \o 1-2 \h \z \u HYPERLINK \l _Toc294571932 一、空乘服务的内涵 PAGEREF _Toc294571932 \h 1 HYPERLINK \l _Toc294571933 （一）空乘服务的含义 PAGEREF _Toc294571933 \h 1 HYPERLINK \l _Toc294571934 （二）空乘服务的特点 PAGEREF _Toc294571934 \h 1 HYPERLINK \l _Toc294571935 二、空乘服务的现状和存在的问题 PAGEREF _Toc294571935 \h 1 HYPERLINK \l _Toc294571936 （一）我国空乘服务的现状 PAGEREF _Toc294571936 \h 2 HYPERLINK \l _Toc294571937 （二）空乘服务中存在的问题 PAGEREF _Toc294571937 \h 2 HYPERLINK \l _Toc294571938 三、空乘服务中存在问题的原因分析 4 HYPERLINK \l _Toc294571939 （一）主观方面 4 HYPERLINK \l _Toc2945719