高星级酒店术语中英文对照.docVIP

RESERVATION DEPARTMENT GLOSSARY Reservationist The front office employee responsible for processing and 订房员 maintaining all reservation records Advanced deposit The receipt of money to be placed into a guests account 预付定金 prior to the guests arrival at the hotel. Advanced The request for available space at some time in the near 预先预订 reservation future. Confirmation The communication of an acceptance of a reservation 确认预订信 Slip request from the hotel to the guest Confirmation A reservation requests that is confirmed by phone or mail 确认预订 Reservation prior to a guests arrival at the hotel. Day rate A room rate for less than an overnight accommodation. 日租 Full house The achievement of a handmade percent occupancy in 爆满 hotel guest room utilization. Guaranteed A reservation arrangement in which the hotel is guaranteed 保证预订 Reservation the room ate whether or not the guest arriver. No show A guest who makes a reservation and then neither cancel 预订未来 or registers with the hotel (Represents lost revenues to the hotel ). Overbooking The practice of committing more guests rooms than are 超额预订 available as a budge against no-shows. Over stay A guest that stays beyond the original date of departure. 延期入住 Room availability Describer the availability of recent rooms at some time in the future. Turn always The number of persons denied accommodations at the 未来房间供 Hotel. 应情况 Undercooking An erroneous belief that all the hotels rooms