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Introduction The following structure is recommended in writing such a letter: A positive opening — No matter whose responsibility it is, it is not advisable for the writer to reject the complaint or claim promptly. Instead, the writer should open the letter by referring to the complaint or claim, expressing apologies or assuring the reader of his immediate attention to the matter in discussion. Unit Eighteen Acceptance of a Claim(理赔) Introduction The following structure is recommended in writing such a letter: 2. Explanation for how to settle the