全面质量管理2.pptxVIP

Historical Perspective of TQM At the end of 1970s and the beginning of 1980s, as a result of Japanese pressure and the success of the American writers, it created a general concern about the focus on quality management in the United States and from this country to the rest of the world. Finally the publication of the Malcolm Baldrige National Quality Award and other similar awards in other countries was the official recognition of the importance of TQM. Malcolm Baldrige National Quality Award (马尔科姆·波多里奇国家质量奖 ) Definition of TQM As Kanji(1990) had described that TQM is : The way of life of an