Outsourcing课件.pptVIP

Link Decoupling/Outsourcing to efficiency, quality, cost, speed, flexibility, convenience, and firm strategy. Outsourcing 精品文档 Outline What is outsourcing? Some examples of outsourced activities Poor candidates of activities for outsourcing Terminology U.S. outsources to India Drivers and Benefits Risks and Disadvantages Some technologies that influence outsourcing Some current Collaboration Tools Outsourcing Friend or Foe? 精品文档 What is Outsourcing? Client hires vendor to perform task(s) for client Example: GM hires another company (e.g., AT T) to perform telephone related services for GM. GM – Client ATT - Vendor 精品文档 Examples of Activities Outsourced Cafeterias, janitorial services, copy centers, trucking, building maintenance, security, payroll, legal services Small banks outsource check processing function to larger banks. Activities that have a high degree of variance (one day 50 employees needed, next day only 10 are needed). Auto/Manufacturing 精品文档 Examples of Activities Outsourced IT Outsourcing Examples: IT application management, IT application development, data center operations, quality assurance etc. Business Process Outsourcing Examples: Outsource HR, Accounting, Financials etc. Gartner predicts that the worldwide market for IT and business process outsourcing services will increase from $582 billion in 2004 to $769 billion in 2009. 精品文档 Poor Candidates for Outsourcing/Offshoring Core competency related activities National Security related activities Local knowledge requirement New York City parking tickets were processed in Ghana New Jersey’s welfare help line calls were answered in India Medical diagnostics? Tax returns? 精品文档 Terminology (continued) Multisourcing Multiple vendors for client’s outsourced project Example: GM’s Brazilian e-commerce site crashed in 2003 Vendors: Oracle, ATT, Microsoft, Cisco, EDS, IBM GM ($7.5 billion) IT Outsourcing contract with: EDS, IBM, Capgemini, and Wipro Ltd. Onshoring Ve