QualityFunction Deployment(QFD)课件.ppt

QualityFunction Deployment(QFD) 精品文档 Outline Introduction QFD Team Benefits Of QFD Voice Of The Customer House Of Quality Building A House Of Quality QFD Process Summary 精品文档 Introduction Dr. Mizuno, Prof. Emeritus Mitsubishi Heavy Industries Kobe Shipyards, 1972 Toyota Minivans (1977 Base) 1979 - 20% Reduction In Start-Up Costs 1982 - 38% 1984 - 61% Dr. Clausing, Xerox, 1984 Any Manufacturing Or Service Industry 精品文档 QFD Team Significant Amount Of Time Communication Two Types Of Teams New Product Improve Existing Product Marketing, Design, Quality, Finance, Production, Etc. 精品文档 Benefits Of QFD Customer Driven Reduces Implementation Time Promotes Teamwork Provides Documentation 精品文档 Customer Driven Creates Focus On Customer Requirements Uses Competitive Information Effectively Prioritizes Resources Identifies Items That Can Be Acted On Structures Resident Experience/Information 精品文档 Reduces Implementation Time Decreases Midstream Design Change Limits Post Introduction Problems Avoids Future Development Redundancies Identifies Future Application Opportunities Surfaces Missing Assumptions 精品文档 Promotes Teamwork Based On Consensus Creates Communication At Interfaces Identifies Actions At Interfaces Creates Global View-Out Of Details 精品文档 Provides Documentation Documents Rationale For Design Is Easy To Assimilate Adds Structure To The Information Adapts To Changes (Living Document) Provides Framework For Sensitivity Analysis 精品文档 Voice Of The Customer Driving Force Behind QFD Customer Dictates Attributes Of Product Customer Satisfaction Meeting Or Exceeding Customer Expectations Customer Expectations Can Be Vague General In Nature Customer Expectations Must Be Taken Literally, Not Translated Into What The Organization Desires 精品文档 Collecting CustomerInformation What Does Customer Really Want ? What Are Customer’s Expectations ? Are Customer’s Expectations Used To Drive Design Process ? What Can Design Team Do To Achieve Customer Satisfaction? 精品文档 Types Of Customer