管理学复习提纲.docxVIP

管理学 整理老师课堂画的重点，结合ppt与复习提纲 题型： 一、multiple choice单选题(20*1’) 二、true or false判断(10*1’) 三、short answer question(4*5’,4 out of 6)简答纲要 四、essay question(2*10’,2 out of 3)简答+解释 五、case study(1*30’,1 out of 2)理论+阐述（联系案例，观点突出，层次清楚）+结论 ? Part 1：The Basis of Global Management Theory and Practice (Chapter 1, 2 & 3) 1.? Management: Science, Theory and Practice (An Overview) 2.? Management and Society? 3.? Global, Comparative and Quality Management ? 1.? Management: Science, Theory and Practice (An Overview) 1) ?Definition of management Management is the process of designing and maintaining an environment in which individuals, working together in groups, efficiently accomplish selected aims. 2) ?Five managerial functions: planning, organizing, staffing, leading, controlling --The functions of managers: p23-25 --Coordination: the essence of managership 3)? Managerial functions at different organizational levels: how time is spent in carrying out managerial functions at different organizational levels (P2 Figure1.1) 4)? Managerial skills and the organizational hierarchy: --Four skills required: technical skills, human skills, conceptual and design skills --How skills differ at different management levels (P5 Figure 1.2) 5) ?The goals of all managers: to create a surplus???????????????? 6)? Productivity, effectiveness and efficiency --Definition of productivity Productivity is the output-input ratio within a time period with due consideration for quality Productivity=Outputs/Inputs (within a time period, quality consideration) --Compare effectiveness and efficiency Productivity implies effectiveness and efficiency Effectiveness is the achievement of objectives. Efficiency is the achievement of the ends with the least amount of resources.????????? 7) Managing as practice is an art. The organized knowledge underlying the practice is a science. Science and art are not mutually exclusive; they are complementary. 8) P10-12了解3位管理学家的理论 Frederick Taylor—scientific management--maximum output He