《中山市文化艺术中心物业管理服务方案》.doc

中山市 文化艺术中心 物业管理服务方案 中山市和富物业管理有限公司 2007 目? ?? ?录 目录 ·····················································1第一部分引言 ·············································2第二部分公司简介 ··········································4一、公司管理机制 ···········································4二、公司组织架构 ···········································5第三部分文化艺术中心简况 ···································6一、物业状况··············································6二、主要设施设备 ············································7第四部分管理和服务理念·····································8一、业主第一，服务至上········································8二、使物业增值保值··········································8三、“以人为本”服务??········································8四、第一次就把事情做好 ·······································9第五部分管理服务重点、措施和标准·····························9一、治安护卫管理 ···········································9二、消防管理··············································11三、车辆管理 ··············································12四、清洁卫生管理 ···········································13五、环境管理··············································14六、房屋管理 ··············································· 14七、公共设施管理 ···········································14八、档案管理···············································15九、带位和疏导 ·············································15第六部分与业主合作方式····································· 15一、包干制···············································15二、服务成本内容 ··········································15第七部分组织架构和服务人员·································16一、管理处组织架构·········································16二、服务人员基本要求·······································17三、管理制度和培训········································18四、服务人员配置··········································18第八部分成本预算········································· 19一、工资················································19二、开办费预计············································20三、日常支出预算（月） ·····································21四