呼叫中心运营管理0.pptVIP

* One might ask students to consider: - marketing = deciding what is needed - finance = securing resources - operations = doing it! What are the limitations of this perspective? * Here is the point at which you can add to your discussion of the three business functions. In an effort to encourage student participation, you might allow students to lead the discussion as to the nature of each function, while you lead the discussion as to the relationship of the individual functions to the larger business. Initiate a class discussion about how these functions expand as the firm grows a