略改动供应商档案培训纲要.docVIP

.. . . TRAINING ACTIVITY OUTLINE 培训活动纲要 Task 任务：Suppliers File 供应商档案 Code 序号： OH-SM-CS-A003 Objectives目的：At the end of this session, each trainee will be able to know how to set suppliers file and arrange it. 在培训结束之后，每位受训者都应能够建立并管理供应商档案。 Standard标准 : Refer to SP standard Resources培训器材: Clip Chart, Overhead Projector, Hand Out. 白板，投影仪，培训资料 Method 培训方式 Training Steps 培训步骤 Time 时间 Introduction 介绍 Discuss 讨论 Prepare on the Clip Chart, show the topic of this session 准备白板，写出本节内容 Contents 内容 Lecture 讲解 Group Discuss 分组讨论 Lecture 讲解 Example 举例 Lecture 讲解 Overhead projector 投影仪 Lecture 讲解 5. Summary 总结 Show “W.I.F.M.”(objective) 表明从此课所能学到的内容(目标) Q1: Can the hotel offer all the request of catering client about the facilities? 饭店是否能为客人提供他们所需要的所有设备设施？ Q2: Is anyone have the experience that hotel can’t offer the facility for the guest because hotel without 哪位曾经有过饭店不能提供某项服务只因为饭店没有此样设备或设施？ Q3: Normally what can you do when at this situation. 通常情况下您是如何来解决这样的问题的。 Q4: You find what is the problem? 您发现这样解决的问题在哪里？ Q5: How can we do better? 您是否曾经想过如何会做的更好？ The course should be divided into four parts: 课程可分为四部份： 1. The objection of making supplier file. 建立供应商档案的目的 2. How to select the suppliers. 如何选择供应商。 3. How to set up supplier file. 如何建立供应商档案 4. How to arrange the supplier file. 如何整理供应商档案 1. The objection of making supplier file. 建立供应商档案的目的 Perfect the sort of facility of hotel. 完善饭店服务设备、设施。 Effective suggestion for the client. 有效的为客人提供信息。 Content client the additional request. 满足客人的额外要求。 1: What is the problem when we use the supplier? 当使用供应商时通常情况下会有 什么样问题？ 2: How will the client tread the supplier as when we suggest a supplier to them. 客人将如何看待我们为其找到的供应商？ 3: What kind of situation need us to use supplier? 什么样情况下需要我们使用供应商？ 2. How to select the suppliers. 如何选择供应商。 The facility what we have not or only have a little. 饭店不具备或数量少的服务设施。 The facility what guest usually used. 客人经常使用