安徽医科大学护理学院思维与沟通课件 第五章.ppt

Caring Caring is an intentional human action characterized by commitment and a sufficient level of knowledge and skill to allow the nurse to support the basic integrity of the person being cared for. To bridge this potential gap,health providers need to convey to clients a sense that they truly care about the clients’ perspective. The use of caring as one basis of the nurse-client relationship on the grounds that it is not scientific and is perhaps “feminine” in its origin. P 93 Empowerment Empowerment is defined as “the interpersonal process of providing the proper tools, resources and environment to build,develop,and increase the ability of others to set and reach goal”. Empowerment has to do with people power. This concept encourages us to help clients take maximum control of their lives. Trust Trust is the reliance on the consistency, sameness, and continuity of experiences that are provided by an organized combination of familiar and predictable things and people. A therapeutic relationship always begins with trust.. Trust can be replaced with mistrust between nurse and client. Client can also jeopardize the trust a nurse has in them. Box5-1 Techniques Designed to Promote Trust  Convey respect. Consider the clients uniqueness. Show warmth and caring. Use the clients proper name. Use active listening. Give sufficient time to answer questions. Maintain confidentiality. Show congruence between verbal and nonverbal behaviors. Use a warm, friendly voice. Use appropriate eye contact. Smile. Be flexible. Provide for allowed preferences. Be honest and open. Give complete information. Provide consistency. Plan schedules. Follow through on commitments. Set limits. Control distractions. Use an attending posture: arms, legs, and body relaxed; leaning slightly forward. Empathy  Empathy is the ability of a person to perceive and understand another person’ s emotions accurately. Empathetic nurses are able