广东外语外贸大学人力资源管理英文课件Chap6 Performance Management.ppt

Performance Management Identify the major determinants of individual performance. Discuss the three general purposes of performance management. Discuss the four approaches to performance management, the specific techniques used in each approach, and the way these approaches compare with the criteria for effective performance-management systems. Discuss the advantages and disadvantages of the different sources of performance information. Chapter 6 Performance Management Choose the most effective source(s) for performance information for any situation. Distinguish types of rating errors and explain how to minimize each in a performance evaluation. Conduct an effective performance feedback session. Chapter 6 Introduction Performance management is the process through which managers ensure that employee activities and outputs are congruent with the organizations goals. Performance Appraisal is the process through which an organization gets information on how well an employee is doing his or her job. Performance Feedback is the process of providing employees information regarding their performance effectiveness. ? 2006 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin An Organizational Model of Performance Management Individual Behaviors Situational Constraints Culture and economic conditions Individual Attributes (skills, abilities) Organizational Strategy Long and short term goals and values Objective Results ? 2006 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Purposes of Performance Management Strategic Developmental Administrative ? 2006 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin Performance Measures Criteria Five performance criteria stand out: Strategic congruence Validity Reliability Acceptability Specificity ? 2006 The McGraw-Hill Companies, Inc. All rights reserved. McGraw-Hill/Irwin The Comparative Approach Ranking Simple ranking ranks from highest to lowest performer. Alternation rank