长虹大酒店英语强化培训资料资料.docVIP

酒店部门常用术语 E.D.P(Electronic Data Processor)电脑部1． Executive Office行政办公室2． Human Resources Dept.人力资源部3． Front Office前厅部4． Housekeeping Dept.管家部5． Food Beverage Dept.餐饮部6． Recreational Dept.康乐部7． Financial Dept.财务部8． Sales Dept.市场营销部9． Security Dept.保安部10． Engineering Dept.工程部11． Waiting list等候名单12． Average room rate平均房价13． DND=Do Not Disturb请勿打扰14． VIP=Very Important Person贵宾15． Package包价服务16． No-show订房不到17． Message留言18． Cancellation取消19． Walk-in无预订散客20． Morning call叫醒服务21． Complain投诉22． Over booking超额预订23． OOO=Out of Order维修房24． Lost and found 失物招领25． Room status 房间状态26