四川师范大学商学院组织行为学课件 Chapter3（1）.pptVIP

Chapter three: Group Behavior Team Conflict What benefits does the workplace reap from teams? Accomplish projects an individual cannot do Brainstorm More Solution Options Detect Flaws in Solutions Build a Workplace Community Many projects in the workplace are too large or too complex for one individual to finish alone. Different people looking at the same problem will find different solutions. A team can review ideas and put together a final solution which incorporates the best individual ideas. A team looking at different proposed solutions may also find pitfalls that an individual might miss. The final solution is that much stronger. Members of effective teams can form personal bonds which are good for individual and workplace morale. In the university setting, students on teams may form bonds which extend beyond the classroom. The definition of team A team is a small group of people with complementary skills committed to a common purpose and set of specific performance goals. Katzenbach, Jon. The Wisdom of Teams, p.21 A team may be defined as a group whose members have complementary skills and are committed to a common purpose or set of performance goals for which they hold themselves mutually accountable(p291) Effective Team Key points about team True teams are very different from other kinds of work groups( the differences between group and team ,see p292) Team effectiveness is measured by useful output, not good feelings Effective teams are skilled at dealing with internal problems such as conflict Diversity and complementarity of style and expertise make teams stronger Effective team leaders practice facilitational leadership rather than controlling leadership Teams benefit from the output of all members Mutual respect and mutual accountability are the basis of team effectiveness. Soete, George. eorganizing for a Changing Information World..112 Team Norms All ideas are given a fair