上海交通大学软件工程概论课件第二十六章 质量管理.pptVIP

Chapter 26 Quality Management  Quality The American Heritage Dictionary defines quality as “a characteristic or attribute of something.” For software, two kinds of quality may be encountered: Quality of design encompasses requirements, specifications, and the design of the system. Quality of conformance is an issue focused primarily on implementation. user satisfaction = compliant product + good quality + delivery within budget and schedule Software Quality Cost of Quality Prevention costs include quality planning formal technical reviews test equipment Training Internal failure costs