西南科技大学商务沟通与谈判课件Chapter5 Business etiquette.pptVIP

Business communication Chapter 5 Business etiquette Contents Personal etiquette Business meeting etiquette Business etiquette What is etiquette? The rules and conventions governing correct or polite behavior used in society. In a particular social or professional group setting. Understanding overall business decorum(礼貌） Treating others with respect and being courteous（谦恭的） Being comfortable around people Making people comfortable around you A. Personal etiquette a. Image grooming 1.Hair Hair should be neat(干净，优雅） -- and certainly not the wind-tunnel look. 2. Face Clean For men, facial hair should be either non-existent or well-maintained. Is make up necessary? YES! But remember: less make-up is always better than too much! Nail should be Clean Aviod striking color 4. Dress Its not just what you are wearing -- but how youre wearing it, so make sure your clothing is clean and well-pressed. TPO TIME PLACE OBJECT Female Suit Chemise (女用衬衣） Skirt Suit pants Silk stockings High-heel shoe Bag Others (scarf,scarves） Male business suit Tie(领带） Belt Socks Shoes Do remember: Dont match the black shoes with white socks. Your male assistant bought a new 3- button suit. He asks how he should button his suit. You advise him? Button all 3-button Button the 1st one only Button the 1st and 2nd one  6. Others (perfume jewelry) A light perfume or cologne is acceptable, but be careful of overwhelming the people in the room a minimal amount of tasteful jewelry is best. Should be in good taste, with no visible body piercing other than pierced ears. b.Expression c. Behavior: 1.Standing B.Business meeting etiquette 2. Introduction Introduce yourself: Those first introductions can be the most difficult—and sometimes the most important. People are making flash judgments every second. Every move you make is being scrutinized. But with the right introduction, a good personality, and some confidence, you have the power to cem