Medallia消费者参与调查报告（英文）.pdfVIP

A Medallia Study CUSTOMER ENGAGEMENT NOW Real Time is the Right Time 1 Customer Engagement Now Methodology Medallia commissioned a panel survey of 3,000 consumers from three countries —the U.S. (1,000), the U.K. (1,000), and Australia (1,000). The collected sample was matched to the census of each country on age and gender. 02 Customer Engagement Now Key Insights The connected Traditional forms of