商务英语沟通与技巧Business English Communication and Skills.pptVIP

商务英语沟通与技巧Business English Communication and Skills 开封大学《商务英语沟通与技巧》精品课程建设组 商 务 沟 通Business Communication Chapter1 Business Communication Objectives Introduction Content Summary Exercise and training To understand what communication is; To know the major purpose of communication What are the four levels of communication To compare the communication flows in organization In what ways do animals communicate? The ways of animal communication The ways and purposes of animal communication? Basics of human communication What is communication? Can you find a Chinese equivalent to the English word “communication”? Major Contents 1.1 The definition of Communication 1.2 The purpose of communication 1.3 The process of Communication 1.4 Levels and types of Communication 1.5 Communication Barriers and Overcoming Barriers 1.1 The Definition of Communication 1.What is Communication? 2. Definition of Communication (1 of 2) The exchange of thoughts, messages, or the like, as by speech, signals or writing. To express oneself in such a way that one is readily and clearly understood. 2.Definition of Communication (2 of 2) What is Communication?---Conclusion 1.2 The Purpose of Communication The Purpose of Communication People communicate to satisfy needs in both their work and non-work lives. People want to be heard, to be appreciated and to be wanted. They also want to accomplish tasks and to achieve goals. Obviously, then, a major purpose of communication is to help people feel good about themselves and about their friends, groups, and organizations. 1.3 Communication Process 信息沟通过程是指一个信息的发送者通过一定的渠道把信息传递给接收者的过程。 主要包括（一）信息的发送 ；（二）信息的传递 ；（三）信息的接收 ；（四）信息沟通中的反馈和噪声 The Communication Process沟通的过程 Source: Why to communicate? What to communicate? Usefulness of the communication. Accuracy of the Information to be communicated. Written Communication Channels Letters, e-Mails, Memos, Reports. Verbal Communication Channels Face-To-Face meetings, Telephones, V