HND-客服报告正文.docxVIP

Creating a Culture of Customer Care H1F0 34 Candidate Name: Grade and Class: PAGE 1 Content TOC \o 1-3 \h \z \u 1.0 Introduction 2 2.0 Expectation of internal and external customer 2 2.1 Internal Customers 2 2.2 External customer 3 3.0 Establishment and maintenance of customer rela