跨职能研发团队内部冲突对研发绩效的影响研究项目管理专业论文.docxVIP

哈尔滨工业大学工程硕士学位论文 哈尔滨工业大学工程硕士学位论文 -II- -II- Abstract In this thesis, following the literature review in intra-group conflict, conflict management, Cross-Function Team and team performance, concept model and research hypotheses are put forward. On the basis of existing research, this thesis analyses and explores the effects of four causes of intra-group conflicts on team performance, and the moderating effect of conflict management levels, and the levels of effect in each case. This thesis employs both case study and survey methods. The target case is a D company in Shenzhen which is representative enterprises in high technology industry. Intra-group conflict management of Cross-Function Team is significant to the smoothly running of product development projects. Findings indicate that the team characteristics, team member characteristics, team organizational characteristics have effects on intra-group conflict and team performance althouth in different levels, whereas the effect of project characteristics is none. Howerer the relationship between intra-group conflict and team performance is not obvirous with the business background in China. Furthermore, the level of conflict management moderates the relationship between existing levels of intra-group conflict and development performance. Keywords: Cross-Function development team, Conflict, Conflict management, Team performance - - PAGE IV- 目 录 摘 要 I ABSTRACT II 第 1 章 绪 论 1 1.1 研究背景和问题 1 1.1.1 研究背景 1 1.1.2 研究问题 1 1.2 国内外研究现状 2 1.2.1 冲突理论研究综述 2 1.2.2 跨职能团队及团队内部冲突 3 1.2.3 跨职能团队冲突管理 5 1.2.4 跨职能团队研发绩效 6 1.2.5 跨职能团队冲突与研发绩效 7 1.3 研究的目的和意义 7 1.4 研究内容 7 1.5 研究路线 8 1.6 主要创新点 8 第 2 章 理论模型和研究设计 10 2.1 跨职能团队内部冲突的影响因素 10 2.1.1 跨职能团队成员特性 10 2.1.2 跨职能团队特性 11 2.1.3 跨职能团队项目特性 11 2.1.4 跨职能团队结构特性 12 2.2 跨职能团队研发绩效的评估 12 2.3 跨职能团队内部冲突对研发绩效的影响 12 2.4 跨职能团队冲突管理对冲突和研发绩效的调节 13 2.5 理论模型和研究假说 13 2.6 案例研究方法 14 2.6.1 案例研究方法介绍 14 2.6.2 本文采用的研究方法 15 2.7 本章小结 16 第 3 章 实证研究和数据