bpms 05 core process mapping资料.pptVIP

Defining Core Enabling Processes Business Process Management What is a Process? An organized group of related activities that together create a result of value to customers DEMING On Processes “Eighty-Five Percent of the Reasons For Failure to Meet Customer Expectations Are Related to Deficiencies in Systems and Process…Rather Than the Employee. The Role of Management is to Change the Process Rather Than Badgering Individuals to Do Better.” The Importance of Process Process is the heart of an enterprise: how value is created and delivered customers Process thinking is different than departme