美世的3P人力资源操作模版.pptVIP

* * * * * * * * * * * Facilitator Notes KPI perspectives: Financial - Encompasses PL, Balance Sheet, and Cash Flow measures, which are key measures for shareholders Customer - Basis for how the customer and the marketplace view and respond to the company’s products and services. Gauges the company’s ability to satisfy their customer’s needs related to quality, price and service Internal Process - Assesses how the organization’s internal procedures perform and their ability to respond to external forces. Identifies areas or processes within the Company where the organization must excel in ord