国外商业PPT模板素材库精选图表 .pptVIP

??:????????? 1999 2000 2001 2002 2003 2004 2005 2006 2007 (??: ????) ??:924 ??:742 61 166 195 238 369 611 924 1337 350 551 538 543 561 645 742 862 1,007 ?? ?? ????? ?? ??_??? ?? 1,300 1,200 1,100 1,000 900 800 700 600 500 400 300 200 100 ??? IT ??? ?? 228 24 20 41 59 67 40 52 134 174 73 137 228 310 162 2 6 10 117 166 ? ? ? ? ※??? ??? :16% ※??? ??? :16.6% ??: KISDI 400?? 1,000??? 9? IT??? ?? ???? ?? ? ???? ??? S/W,??? ???, SoC ??? ???? ???TV Post-PC,?? S/W,??? ?? 2002 2007 2002 2007 2004? ?? ? ???? (??:??) 2003 2004 2005 1,000 500 ????? ? ??? 1,500 20% 12% 600 400 300 500 1,000 15% IT?? ?? ?? IT?? 100 90 80 70 60 50 40 30 20 10 0 240 200 160 120 80 40 0 143 1? 2? 3? 4? 5? 6? 7? 8? 9? 10? 11? 133 154 157 147 157 154 153 171 190 186 ???? IT????? (??:??) ??:????? ?? 34.7 27.7 20.8 12.9 16.2 10.0 18.2 27.4 26.7 31.3 24.7 2001 2002 2003 400 700 1,500 250? Value Profit 350? 500? Solution?? ???? 2,000 (??:??) 2004 700? CMS GW/KMS ERP CRM/DW UMS EIP SCM PMS CMS ????? ?? ??_???? ?? ??:????????? 800 700 600 500 400 300 200 100 0 -100 -200 -300 -400 1999 2000 2001 2002 2003 2004 2005 2006 2007 182 475 730 -34 -192 -305 -343 -385 -289 ??:924 ??:742 (??: ????) Suppliers Customers e-Business Perspective ??: ?? IBM eBiz Solution analysis _CRM Analytical CRM Collaborative CRM Operational CRM Data Warehousing Integration ??CRM? ??? ?????? ?? ??? ??? ???? ??? ??? ??? ??? ?? e-CRM ???? ??? ???? ?????? ????? ???? ??? ???? ?? Customer Customer Customer Customer Customer Customer ??? ???? ??? ??? ??? ????? ???? ???? ???? CRM ???? ????? : ??? ?? ??? ???? ??? ?? ?? ???? : ?? ??? ?? ???? ?? ?? ?? ?? Information Portal eGS Transaction Information eGS eGS Transaction Portal e-Gov. Service Integration e-Government Service Network e- Company System Network SCM System EKP/EIP System CRM System Supply chain Integration Enterprise Knowledge Information Portal Customer DB Integration EUROPE ASIA N. AMERICA S. AMERICA OCEANIA AFRICA SCM ERP EKP/EIP eBiz Solution ?