如何有效地用英语电话沟通？.pptVIP

3、有效沟通技巧 Listen(聆听）：认真倾听，如实在听不懂，引领对方跟着你的思路走，把握主动权。或者说 i understand what you said ,but could you send an email to me to confirm,please? Express（表达）:目的要明确，主题要集中。 Write（列出清单）：简单明了。 Smile（微笑） Polite（礼貌） 4、常用电话用语 May I speak to XX ? Yes, this is XX speaking. Whos speaking, please? Im sorry, he is not in now. Would you like to leave a message? XX is on another line now Hold the line a moment, please Will you ask him to call me back later? I was cut off. Will you connect me again? Well call you back in a few minutes. Will you hang up and wait, please? Would you speak a little louder? Could you