最新高考英语写作专题辅导课件-基础写作[投诉申告].ppt

* 林辉 * * * 1. complain about 投诉 2.go wrong出毛病 3. return my money to me退还我钱 4. apply for申请 5.worse still更糟糕的是 6.delay in delivering推迟交货 相关短语 7. for the above reasons基于上述理由 8. a full refund全额退款 9. pay for the postage付邮资 10. travel agency旅行社 11. historical attractions历史名胜 12. make mistakes犯错误 13. be forced to被迫 14. a person with patience 有耐心的人 15. a pair of black shoes一双黑鞋子 16. make an apology道歉 17. to our disappointment让我们失望的是 18.again and again反复; 再三 1. I’m writing to complain about a pair of sneakers I recently purchased from your website. 我写信的目的是要向你投诉我最近在你们网站上购买的一双运动鞋。 2. Worse still, there was a ten-day delay in delivering my shoes.更糟糕的是, 交鞋的日期推迟了10天。 相关句式 3. I demand either a new pair of black shoes be posted to me immediately or I be given a full refund.我要求要么马上寄给我一双新的黑鞋子, 要么全额退款。 4. Please give 30% of my money back, or I shall be forced to take the matter further.请退还我30%的钱, 否则我会被迫采取进一步的措施。 5. She was not a person with patience and didn’t patiently answer my questions at all. 她是个没有耐心的人, 根本不耐心回答我的问题。 6. I demand that she make an apology to me face to face.我要求她当面向我道歉。 1. 投诉信要开门见山写明来信目的, 即投诉的具体内容, 切忌表达转弯抹角, 久久不入正题。 2. 写信时, 要注意写信的对象, 运用得体的语言表达, 并可在句中适当增加to one’s disappointment, unluckily, unfortunately, worse still, to make matters worse等符合投诉信感情色彩的副词短语,以加强语气, 使表达更加丰富。例如：What I ordered was a pair of black size-nine shoes but to my disappointment, I received a pair of white, size-8.5 shoes instead. Worse still, there was a ten-day delay in delivering my shoes, which should have been received on April 10. 申购情况 实际情况 颜色 黑色 白色 号数 9 8.5 到货日期 4月10日 4月20日 3.要求：重新邮寄或退款； 4. 询问：若寄回, 谁承担寄费? 假设你叫李华, 最近在某英文购物网站上购买了一双鞋子，但出现了一些问题。 ［写作内容］ 请给网站写一封投诉信, 包括以下内容： 1.写信的目的； 2.投诉内容： [例题导写] 1. 开门见山、写明目的。凡书信开头, 一般可使用“I’m writing to...”的句型开门见山点明写信目的。请根据中文完成句子。 (1) I am writing to make a complaint about ____________________________________.(我在你网站上购买的鞋子) the pair of shoes I bought on your website (2) I am writing to complain that __________________________________________________________.