外企的6教材q培训.pptVIP

Understanding Six Sigma Customer Driven Six Sigma Framework description will follow the standard quality systems methodology of the 5 Ws and 2Hs: What (what is Six Sigma)? Why (why do it; why should we care)? Where (Where is it applied; where is the emphasis)? When (when is the best time)? Who (who is involved)? How (how do we do it)? How Much (how much will it cost versus save)? Customer Driven Six Sigma What is Customer Driven 6-Sigma? A break through strategy to significantly improve customer satisfaction and shareholder value by reducing variability in every aspect of our business A “Laym