实用酒店英语 第二版 ppt 课件unit 5.pptVIP

Showing Room Showing Room 客房迎宾服务 Content 大连理工大学电子音像出版社 LOGO 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 世纪商务英语阅读教程（专业篇Ⅰ） DUTP 大连理工大学电子音像出版社 Unit 5 高职高专 旅游与酒店管理类课程规划教材 实用酒店英语（第二版） 大连理工大学电子音像出版社 返回 How to introduce the room facilities 如何介绍房间设施 How to store luggage 如何寄存行李 Aims of Studying Dialogues Useful Drills Tips Exercises Dialogues Background Information 1. 宾客服务中心(Guest Service Center) 2. 客房楼面卫生(Floor) 3. 公共区域(Public Area) 4. 被服室(Linen Room) 5. 洗衣房(Laundry Room) 一? 客房部各班组 二? “金钥匙” (Les Clefs D’or) “金钥匙”是一种“委托代办”(Concierge)的服务概念?在现代酒店业中为客人提供全方位“一条龙”服务的岗位上的代表人物就是他们的首领“金钥匙”,“金钥匙”(Les Clefs D’or)通常身着燕尾服,衣领上面别着一对交叉的“金钥匙”微号,“金钥匙”的服务哲学尽管不是无所不能,但一定要做到竭尽所能? Dialogues Dialogue 1 The bellboy shows the guest into his room. J: This way, please. J: This is your room. Here are your keys. S: It is a lovely room. J: Where can I leave your luggage? S: Just here. Thank you. J: Pointing to the bedside control, And over here, sir, are the switches for the bedside lamp. This is the volume control for the radio, and this is the channel selector. About the Room Facilities 介绍房间设施 J=Jacky (Bellboy) S=Stephen Nobel (Guest) Translation Dialogues Dialogue 1 S: What about the TV? J: Over here, sir. This is the remote control. There are eight channels including two English programs. Here is a program guide. S: I see. J: And over there, sir, is the balcony. S: Oh, It looks a good view. J: And behind me is the bathroom. S: Fine. By the way, is your water safe? J: There is distilled water in the mini-bar over there. And here is our service guide. S: Thank you very much. Translation 返回 Dialogues J=Jacky (Bellboy) S=Stephen Nobel (Guest) 行李员带客人到他的房间? J: 这边请? J: 这间房间就是了?这是您的钥匙? S: 这房间真漂亮? J: 请问行李放在哪? S: 放这就行了?谢谢? J: (指着床头控制台)这是床头灯的开关,先生?这是收音机的音量控制器,这是频道选择器? S: 电视机在哪儿? J: 在这?这是遥控器?有八个频道,包括两个英语台?这是节目单? S: 我知道了? J: 先生,那边是阳台? S: 啊,从这里看景色很美? J: 我后面是浴室? S: 好的?顺便问一下,这里的水可以安全饮用吗? J: 那个小冰箱里有蒸馏水?这是服务指南? S: 非常感谢? 介绍房间设施 Dialogues Dialogue 2 J: